Ever since the pandemic has struck, we have all lost the essence of physically getting anything done. Now one of the most major issues that was reported due to the lockdown was the void of meeting people, visiting places.
Covid 19 has explicitly shown that customers are no more excited to walk to the automobile shops for their car servicing. Which inevitably explains he sudden surge in concierge such as car repairs.
Now it is of no wonder that one can simply get his/her car picked up and dropped-off without any issues, many automobile repair industry even encourage the customers to drop off their vehicles by themselves but when the customer is nowhere near the vehicle, finger pointing can ensue “The scratch wasn’t there when I dropped my vehicle off at the centre!”
Customers that directly drop their vehicle off and are not physically present near the vehicle which might make them more reluctant to agree to the additional work that might be discovered right at the time of the diagnosis. Due to the physical absence, the need for transparency from the dealers towards the customers becomes very negligible or acute.
It is usually said that necessities are the mother of invention, aren’t they? Car Doc has finally introduced a particular set of Plug-and-play AI tools that helps with the visual inspection of your vehicle along with the communications and existing management systems.
The Virtual ‘360 degree walk through’ Without the use of any special equipment.
We already know that a physical check-in walk around is specifically for the task that any damage that has been caused to the vehicle can be reported right away and that the appropriate task is assigned. There’s no doubt that the process mentioned above is a time taking process and a tedious one. The writer has to leave his/her desk, walks and actively takes a look at the prevailing condition along with the customer by his/her side.
Car Doc in this case has provided the customers with the leverage of a particular set of CCTV cameras at the enter ace point or the gate which will automatically register the vehicle and it’s condition without causing you any trouble. The service writer would not be required to leave his/her desk and deliver to the customer without fail at the same time, the fact that the customer might not be near them would not affect the process in any way. The check-in reports include numerous images with high resolution.
The 360 walk around the vehicle is sometimes also done by pick-up drivers with the help of AI powered mobile web tool of Car Doc which can even be done by the customers themselves. Now that both of you have checked the proper status of the vehicle, there is no need for cross inspection and there is a sense of assurance developed. According to numerous ancient facts, customers usually over disclose the damage that is already existing in comparison to some basic misconception that they under disclose.
Now that you have reached this part of the blog, you already know that In both the cases, there was no requirement of installation of any software or any sophisticated hardware. The solution usually blends pretty nicely to the regular operations.
The images or any issue that has been documented on the Rabin tools can be directly transferred to the existing management systems and can be used in the future for other references such as whenever you book the next service.
Effective Communication
It is more than evitable that we are humans and we thrive on communication. The amount of time that staff spend communicating with the customers and mostly among themselves hampers productivity and makes us chatty rather than shifting our focus to the work that has to be prioritised. Car Doc helps in offering the evidence of required repairs via apps like WhatsApp and normal texts.
Artificial intelligence assists the mechanics in bringing the issues to the camera’s spotlight where the AI chooses the best possible image and cranks the procedure up a notch. The images are then automatically compiled into a report that comes under the power of the customer service representative, on the demand of the customer, the representative might as well decide to share the report with the customer.
According to our personal experience, we have seen that customers that have been provided with numerous crisp images that clearly shows the defect in the vehicle are very happy and clear about the work that has to be done on their vehicle.
The approval comes easily and proper satisfaction is served as now they can clearly distinguish between the prior state of the vehicle and the current one and clearly make the conclusion whether the work has been done or not.
Car Doc works alongside and has the access to existing management systems having the image and accessing vehicle data leading to exporting the customer In a simple and a fast way.
Summing it up in simpler language- An AI holds the power to enhance the service experience and unlock new opportunities when it comes to dealerships.
What Makes Us Different?
There are a lot of prevailing products in the market then why should you choose us? We have been trying to work our best, what makes our product special is accuracy of detecting scratches, dents even rust more than 90% which perks up the damage detection game.
We are now working on providing new facilities and completely taking the damage detection game to a new level. We are now working on a detection station that will completely eradicate the process completely and do the inspection thereby marking every possible detection.
By Akshay Tyagi
Even if we do not talk about 5G (specifically), the security talent in general in the country is very sparse at the moment. We need to get more (security) professionals in the system.
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